ITIL 4 Foundation

Live Online (VILT) & Classroom Corporate Training Course

ITIL® 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches.
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Overview

In this ITIL 4 training course, attendees learn the core aspects of the ITIL Framework and how to use it to improve the quality of services delivered to their customers.

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Objectives

At the end of ITIL 4 Foundation training course, participants will be able to

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
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Prerequisites

No prior experience is presumed. This course is suitable for all IT Management and Staff who need to understand the Service Lifecycle and their role in provisioning quality services for their customers.

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Course Outline

  • Introduction to ITIL
  • Key Concepts of ITIL

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

  • Governance
  • The Service Value Chain
  • Continual Improvement
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