Conflict Management

Live Online (VILT) & Classroom Corporate Training Course

Develop conflict management expertise, acquire effective communication strategies, and enhance negotiation skills with the Conflict Management course. Learn to resolve conflicts constructively and build harmonious relationships in personal and professional life.
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The Conflict Management course provides individuals with essential knowledge and skills to effectively manage and resolve conflicts in personal and professional environments. Participants will learn various conflict resolution strategies, communication techniques, and negotiation skills to handle conflicts constructively. This course aims to enhance conflict management abilities, promote collaboration, and foster positive relationships.



Understand the challenges and complexities of Conflict Management.

  • Understand the nature and dynamics of conflicts.
  • Learn different conflict management styles and approaches.
  • Develop effective communication and active listening skills.
  • Gain insights into managing conflicts in diverse settings.
  • Foster a collaborative and constructive approach to conflict resolution.


  • There are no specific prerequisites for this course.
  • Basic proficiency in written and spoken English is recommended for optimal learning.
perience in evaluating employee performance is beneficial.

Course Outline

  • Understanding the nature and types of conflicts
  • Recognizing the causes and consequences of conflicts
  • Exploring different conflict management styles

  • Developing active listening skills
  • Non-verbal communication cues in conflict situations
  • Assertiveness and empathy in conflict resolution

  • Identifying and addressing underlying issues that lead to conflicts
  • Establishing clear expectations and guidelines
  • Strategies for proactive conflict management

  • Collaborative problem-solving techniques
  • Mediation and negotiation skills
  • Overcoming resistance and finding win-win solutions

  • Dealing with difficult individuals in conflicts
  • Managing emotions and maintaining composure
  • Strategies for managing conflicts in high-stress situations