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Pharma R&D · Top-10 global 90-day rollout Renewed 2× + expansion REPLACE: client tag
Case study · Vendor consolidation

Five vendors collapsed into one contract. 31% lower TCO. Faster than a re-org.

A top-10 global pharma's India L&D function was running five separate vendor relationships — LMS, vouchers, labs, instructors, assessments — with five MSAs, five renewal cycles, five invoices a month. They moved 1,800 learners onto a single Synergific bundled contract in 90 days, ahead of plan.

−31%
Bundled TCO
5→1
Vendor consolidation
1,800
Learners on platform
2×
Renewals + expansion
The challenge

Five vendors, five MSAs,
one tired procurement team.

The client's India L&D function had grown organically over four years and accumulated five training-related vendor relationships, each on a different renewal cycle. Procurement was processing 60+ invoices a year just for training. Internal audit had flagged the sprawl in two consecutive reviews.

The L&D head wanted to consolidate but had three blockers: (1) data portability — could a single platform absorb 4 years of LMS history? (2) coverage — would one vendor really have cloud + GenAI + SAP + compliance trainers on the same bench? (3) commercial — could one MSA actually be cheaper than five competitive ones?

Procurement gave the project a 90-day window. If consolidation didn't show ≥ 20% TCO reduction by Day 90, the existing five-vendor model would be renewed for another year. REPLACE: kickoff specifics

What we delivered

Five MSAs to one.
90 days, audit-ready.

Day 0
4-page consolidation SOWDrafted from a 30-min audit call. Covered scope, commercials, data-migration plan, transition liability cap. Signed by L&D head + procurement on the same call.
Days 1–30
Data & learner migration4 years of historical LMS data exported from incumbent (xAPI + SCORM), validated against Synergific LMS schema, re-imported with full audit trail. 1,800 active learners onboarded with SSO via the client's Azure AD.
Days 30–60
Bench rollout · 9 trainer tracksCloud (AWS / Azure / GCP) · GenAI · SAP BW/4HANA · ITIL 4 · Six Sigma · Cyber · Data Eng · .NET · Compliance/QMS. Named senior trainers from Synergific bench attached to each track.
Days 60–75
Voucher desk + CloudLabs cut-over1,100+ vouchers across AWS, Azure, GCP, Microsoft, Cisco, Red Hat, Oracle, SAP — procured OEM-direct, no reseller markup. CloudLabs sandboxes with hard cost-caps replaced two prior lab vendors.
Day 90
Procurement review · TCO presentedFull audit pack: 31% TCO reduction vs. trailing-12-month baseline, signed off by Synergific quality + client internal audit. Five MSAs formally retired; one renewal cycle going forward.
Q+4 & Q+8
Two renewals + scope expansionRenewed at the original commercial without a re-quote. Subsequently expanded to absorb the client's APAC L&D entity (additional 600 learners).
The TCO math

31% out — audited.

Before (five vendors, trailing 12 months) vs. after (single Synergific contract, 12 months post-cutover). All figures from procurement's PO data and Synergific's invoice ledger. Internal audit signed the comparison.

Trainer agency
₹1.62 Cr
LMS platform fee
₹54 L
CloudLabs vendor
₹68 L
Voucher reseller
₹1.29 Cr
Assessments
₹34 L
Five-vendor total
₹4.47 Cr
Synergific bundled
₹3.08 Cr
Saved · 31%
₹1.39 Cr

Figures audited against procurement PO data & Synergific invoice ledger over 12 months. REPLACE: have client finance sign disclosure before public listing

Why it stuck

One PO. One SLA.
One renewal conversation.

The TCO reduction was the headline. What kept the contract renewed twice was the operational simplification: procurement processes one PO instead of five, finance reconciles one ledger, L&D escalates to one named account director.

Trainer-NPS across the nine tracks held at +58 through the renewal. Cohort completion ran at 94% vs. an industry baseline of ~70%. Internal audit found zero material findings in two consecutive annual reviews.

1 MSA1 PO/month9 trainer tracks1,800 active learners50+ OEM voucher deskAudit-trail evidence packsQuarterly trainer-NPS report
One PO, one MSA, one SLA. Procurement got their day back. The 31% headline number is what got us a second look — the operational simplicity is what kept us through renewal.
Head of L&D · India & APACTop-10 global pharma · REPLACE: name
When you're ready

Collapse five vendors into one.
Defendable in 90 days.

30-minute audit. Written 4-page report. TCO modelled live against your current vendor mix. Yours to keep, even if you go elsewhere.

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