A top-10 global pharma's India L&D function was running five separate vendor relationships — LMS, vouchers, labs, instructors, assessments — with five MSAs, five renewal cycles, five invoices a month. They moved 1,800 learners onto a single Synergific bundled contract in 90 days, ahead of plan.
The client's India L&D function had grown organically over four years and accumulated five training-related vendor relationships, each on a different renewal cycle. Procurement was processing 60+ invoices a year just for training. Internal audit had flagged the sprawl in two consecutive reviews.
The L&D head wanted to consolidate but had three blockers: (1) data portability — could a single platform absorb 4 years of LMS history? (2) coverage — would one vendor really have cloud + GenAI + SAP + compliance trainers on the same bench? (3) commercial — could one MSA actually be cheaper than five competitive ones?
Procurement gave the project a 90-day window. If consolidation didn't show ≥ 20% TCO reduction by Day 90, the existing five-vendor model would be renewed for another year. REPLACE: kickoff specifics
Before (five vendors, trailing 12 months) vs. after (single Synergific contract, 12 months post-cutover). All figures from procurement's PO data and Synergific's invoice ledger. Internal audit signed the comparison.
Figures audited against procurement PO data & Synergific invoice ledger over 12 months. REPLACE: have client finance sign disclosure before public listing
The TCO reduction was the headline. What kept the contract renewed twice was the operational simplification: procurement processes one PO instead of five, finance reconciles one ledger, L&D escalates to one named account director.
Trainer-NPS across the nine tracks held at +58 through the renewal. Cohort completion ran at 94% vs. an industry baseline of ~70%. Internal audit found zero material findings in two consecutive annual reviews.
One PO, one MSA, one SLA. Procurement got their day back. The 31% headline number is what got us a second look — the operational simplicity is what kept us through renewal.
30-minute audit. Written 4-page report. TCO modelled live against your current vendor mix. Yours to keep, even if you go elsewhere.
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