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SAP CRM (Customer Relationship Management)

Live Online (VILT) & Classroom Corporate Training Course

This course provides a comprehensive foundation in SAP CRM 7.0 EhP1, covering CRM customization, middleware, WebClient UI, and analytics to enhance customer relationship management.

Expert-Led VILT & Classroom Hands-On CloudLabs Certification Voucher Available
SAP
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Overview

TheSAP CRM(Customer Relationship Management) certification provides essential knowledge of SAP CRM functionalities and architecture. It covers various modules including CRM customization, middleware, WebClient UI enhancements, and CRM analytics. Ideal for entry-level CRM consultants, this course prepares participants to handle CRM projects, providing a foundation in SAP CRM basics, business transactions, and the CRM 7.0 EhP1 enhancement package.

Objectives

By the end of this course, leaner will be able to:

  • Understand the architecture and key functionalities of SAP CRM.
  • Configure CRM basics such as account management and product master data.
  • Customize CRM transactions, activity management, and pricing.
  • Utilize CRM Middleware for replication, data exchange, and error handling.
  • Implement CRM WebClient UI, CRM analytics, and manage customer interactions effectively.

Prerequisites

Basic knowledge of customer relationship management principles. Familiarity with SAP architecture and NetWeaver. Awareness of SAP CRM modules such as Sales, Marketing, and Service. Experience with business process management in SAP. 1-3 years of hands-on experience using SAP CRM (recommended).

Course Outline

  • Overview of SAP CRM application architecture and key areas like Marketing, Sales, and Service.

  • Setting up CRM account management, organizational models, and product master data.

  • Configuring CRM middleware for data replication, monitoring, and error handling.

  • Introduction to SAP enhancement packages, including innovations in CRM WebClient UI, analytics, and performance.

  • An overview of NetWeaver capabilities, including portal navigation, data warehousing, and mobile solutions.

Available Training Modes

Pick the format that fits your team.

Same authorised curriculum, same trainers, same hands-on cloud labs — delivered the way that works for you.

Live Online (VILT)

Real-time instructor-led sessions over Zoom or Teams. Same classroom, different time zones.

Most popular

Classroom

Face-to-face training delivered at your office, our Bengaluru centre, or any partner venue worldwide.

Onsite

Self-Paced

Recorded sessions plus 24/7 access to cloud labs and assessments. Learn at the pace that works for each engineer.

On-demand

Blended

Live workshops with self-paced reinforcement and project-based labs. Best for hybrid teams across regions.

Hybrid teams
All modes include: hands-on cloud labs, recordings, assessments, certificate of completion. Talk to a solutions advisor →

Our Training Process

How a course becomes measurable skill.

One contract, five steps, zero handoffs. From discovery to deployment, the same Synergific team owns the outcome — not a chain of vendors.

5 Steps from your scoping call to certified, productive engineers.
01

Discover & set goals

We start with a scoping call to understand your team's current skill level, target outcomes, deadlines, and certification needs — then translate that into a measurable success plan with named owners on both sides.

02

Curate the right path

We map the optimal learning path — instructor-led, self-paced, or blended — with hands-on cloud labs, prerequisite refreshers, and certification vouchers built in. No filler modules, no padded curriculum.

03

Deliver hands-on training

Authorised trainers run live sessions backed by 24/7 cloud labs and real-world projects. Theory and practice on the same day — learners stop forgetting concepts before they get to apply them.

04

Assess & mentor

Continuous skill checks, mock exams, and 1:1 mentoring keep the program honest. If anyone falls behind, we course-correct in-flight — you'll never find out at the end that two engineers couldn't keep up.

05

Certify & apply on the job

Voucher-backed certification, post-training office hours, and 30-day reinforcement so skills land on real work — not just on the exam scorecard. Success measured after the course ends, not before.

Client Stories

What our clients say

Voices from L&D leaders, architects, and program managers who’ve trusted us with their upskilling.