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EXIN VeriSM™ Foundation

Live Online (VILT) & Classroom Corporate Training Course

EXIN VeriSM™ Foundation introduces a flexible, value-driven framework for service management in modern organizations. It covers organizational governance, the VeriSM™ model and its stages, management mesh, progressive practices (Agile, DevOps, Lean), and the impact of technologies like cloud, IoT, and automation

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Overview

EXIN VeriSM™ Foundation introduces a flexible, value-driven framework for service management in modern organizations. It covers organizational governance, the VeriSM™ model and its stages, management mesh, progressive practices (Agile, DevOps, Lean), and the impact of technologies like cloud, IoT, and automation

Objectives

  • Define key elements of organizational governance and service culture
  • Describe the four stages of the VeriSM™ Model: Define, Produce, Provide, Respond
  • Apply the Management Mesh to select and integrate Agile, DevOps, SIAM™, Lean, and other practices
  • Explain the value of emerging technologies such as cloud, automation, big data, IoT, and BYOD in service delivery
  • Overcome team and organizational challenges like silos and distributed teams

Prerequisites

No formal prerequisites—this course is suitable for grads, service managers, IT professionals, or anyone new to service management.

Course Outline

  • The Service Organization
  • Service Culture
  • People and Organizational Structure

  • The VeriSM™ Model
  • Getting Started (initial rollout)

  • Agile
  • DevOps
  • SIAM™
  • Lean
  • Shift Left
  • Customer Experience (CX/UX)
  • Continuous Delivery

  • Service Management Principles & the Management Mesh
  • Organizational Governance

  • Cloud and Virtualization
  • Automation
  • Big Data, IoT, Mobile, BYOD

  • Adapting the VeriSM™ Model
  • Digital Transformation Impacts

Available Training Modes

Pick the format that fits your team.

Same authorised curriculum, same trainers, same hands-on cloud labs — delivered the way that works for you.

Live Online (VILT)

Real-time instructor-led sessions over Zoom or Teams. Same classroom, different time zones.

Most popular

Classroom

Face-to-face training delivered at your office, our Bengaluru centre, or any partner venue worldwide.

Onsite

Self-Paced

Recorded sessions plus 24/7 access to cloud labs and assessments. Learn at the pace that works for each engineer.

On-demand

Blended

Live workshops with self-paced reinforcement and project-based labs. Best for hybrid teams across regions.

Hybrid teams
All modes include: hands-on cloud labs, recordings, assessments, certificate of completion. Talk to a solutions advisor →

Our Training Process

How a course becomes measurable skill.

One contract, five steps, zero handoffs. From discovery to deployment, the same Synergific team owns the outcome — not a chain of vendors.

5 Steps from your scoping call to certified, productive engineers.
01

Discover & set goals

We start with a scoping call to understand your team's current skill level, target outcomes, deadlines, and certification needs — then translate that into a measurable success plan with named owners on both sides.

02

Curate the right path

We map the optimal learning path — instructor-led, self-paced, or blended — with hands-on cloud labs, prerequisite refreshers, and certification vouchers built in. No filler modules, no padded curriculum.

03

Deliver hands-on training

Authorised trainers run live sessions backed by 24/7 cloud labs and real-world projects. Theory and practice on the same day — learners stop forgetting concepts before they get to apply them.

04

Assess & mentor

Continuous skill checks, mock exams, and 1:1 mentoring keep the program honest. If anyone falls behind, we course-correct in-flight — you'll never find out at the end that two engineers couldn't keep up.

05

Certify & apply on the job

Voucher-backed certification, post-training office hours, and 30-day reinforcement so skills land on real work — not just on the exam scorecard. Success measured after the course ends, not before.

Client Stories

What our clients say

Voices from L&D leaders, architects, and program managers who’ve trusted us with their upskilling.