We provide the server root access by default when you buy servers from us. For more information about root access you can check the Welcome mail which we sent Initially.
Mostly will provide Managed Service to all of our customers who bought dedicated servers. It will help to managed servers from our side instead of managed server by clients. Many of our clients have good technical knowledge to managing the web application. But when it comes to OS level issues or any other complex problem they need some server experts to reolve it. Because of this reason web are taking care of Managed Service.
Windows dedicated server hosting is a hosting platform where any number of websites can be hosted. In Windows dedicated server hosting the customer rents a physical server running on Windows operating system. That entity can utilize the server for various purposes and practices it completely for its business. Windows servers are necessary for websites that are created on the Microsoft technologies of ASP.NET and MSSQL database.
We mostly respond to all tickets with-in 1 hour time and we mostly resolve issues within 2 hours. Though, We request you to wait for 4 hours for response.