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ITIL Foundation V4

  • Course level: All Levels

Description

Live Online & Classroom Enterprise Certification Training

ITIL V4 training brings ITIL up to date re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways to working, such as Lean, Agile, and DevOps.ITIL V4 provides the guidance, organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrate a system for the effective governance and management of IT-enabled services.

What Will I Learn?

  • At the end of this ITIL V4 course, you will be able to explain:
  • The four dimensions of service management
  • The ITIL Service Value System
  • The seven guiding principles
  • The Service Value Chain
  • The 34 ITIL practices, with a focus on 15 of these
  • Key concepts from Lean, Agile, DevOps and Organizational Change Management and why these are important to

Topics for this course

16h

Introduction?

IT Service Management in the modern world About ITIL 4

Key concepts of service management?

Value Value co-creation Service providers Service consumers Other stakeholders Products Services Configuring resources for value creation Service offerings Service relationship Utility and Warranty

The four dimensions of Service Management?

Organizations and people Information and technology Partners and suppliers Value streams and processes External Factors

The Service Value System?

Service value system an overview Opportunity, demand and value

The ITIL guiding Principles?

Focus on Value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate

Governance?

Governing bodies and governance Governance in SVS

Service Value Chain?

Plan Improve Engage Design and transition Obtain/build Deliver and support

Continual Improvement?

Steps of the continual improvement model Continual improvement and the guiding principles

ITIL Management Practices?

Information security management Relationship management Supplier management Change control Incident management Problem management IT asset management Service configurations management Monitoring and event management Release management Deploy management Service desk Service level management Service request management

About the instructor

5.00 (1 ratings)

79 Courses

12 students

ITIL Foundation V4
Free

Material Includes

  • Certified Trainer
  • Authorized Courseware
  • Completion Certificate from ATP
  • Enterprise Reporting
  • Lifetime Access
  • CloudLabs
  • 24x7 Support
  • Real-time code analysis and feedback
  • 100% Money Back Guarantee

Requirements

  • There are no prerequisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Target Audience

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.